Frequently Asked Questions
We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.
What is your turn around time?
Our TAT is currently 7-10 BUSINESS days for anything that is not ready to ship. Business days are Monday - Friday.
How can I get into contact with you?
Please email Twineandsageco@outlook.com for anything you need, or please use our Contact Form
Do you have a sizing guide?
Yes, all of our listings should have a sizing guide attached to them, however we typically use unisex sizing unless stated, and is true to size. The brands we mostly use for adults are Gildan, Bella + Canvas, Comfort Colors, and Jerzees. For kids we use some of the above + Rabbit Skins, Laughing Giraffe. We are constantly sourcing items from new companies, so our brands may be subject to change without notice.
Can you make something custom?
Yes, but please contact us through email first. In the email please include size, color and any inspo photos you have!
Do you offer payment plans?
Yes, we currently offer Sezzle, Shop Pay, & Zip Pay (Formerly Quad Pay). Amazon and Pay Pal check out is available which offer their own options, including Klarna.
Shipping, Returns + Exchanges
Can I cancel or modify my order?
We completely understand changing your mind! While we wish we could, once an order is placed, we are unable to alter or cancel it.
Can I return my order?
Unfortunately once an order has been placed, it cannot be altered or canceled. We appreciate your understanding on this.
Didn't find what you were looking for? Feel free to contact us at any time!